Returns & Exchanges

Our Return Policy

If you are not satisfied with your purchase, eligible items may be returned in their original condition and packaging.

Return Window

Returns must be shipped and postmarked within 7 days of receiving your order. Return transit time does not count toward this deadline.

How to Return

1. Pack the items securely in their original packaging and include a copy of your original invoice.
2. Please submit your return request within 7 days of receiving your order.
3. Email your order number, reason for the return, and return tracking number to supplierjewelsusa@gmail.com.

A return tracking number is required.

Refunds, Store Credit & Replacements

After we receive and inspect your return, eligible items qualify for a refund or store credit for 100% of their original purchase price, according to your preference. If there was a problem with the original item, you may request a replacement instead.

Return Shipping

Customers are responsible for return shipping costs. If we determine that an item was shipped to you in unsellable condition, we will reimburse the return shipping charges after receiving and inspecting the returned item.

Non-Returnable Items

• Items you have sold to your customers
• Special request orders
• Large volume orders
• Non-stock items ordered specifically at your request

Questions?

Email supplierjewelsusa@gmail.com with your order number. We’re happy to help.