Normal processing time is 3-10 days for 95% of our orders, depending if all items on your order are in stock and available for immediate shipment. We do attempt to keep all items in stock, however with more than 5,000 current items, it's impossible to keep 100% of items in stock at all times. In the event that some of your items are out of stock but are expected to arrive from our factory within 5 business days, we may hold your order until those items arrive. Also, please note that some of our designs may require assembly. So, even if an item shows as in stock on our website, it might require some additional assembly time from our production team. If you need your order in a rush, please don't hesitate to email or call us, and we'll do our best to rush it for you. If you'd like to check on the status of your order please contact us by email for an update.
Duties & Taxes
For our customers in the USA, 'there's no import duty'. For international customers outside of the USA you may be responsible to pay import duties. Please check your local regulations to determine the amount of duty you might expect to pay. For most countries the average is between 5% - 20% of the invoice value.
Tracking #'s - Use Of Customer's Accounts
Once a shipment has left our office an email will be sent with a tracking#. We use Fedex as our preferred carrier. If a customer has a Fedex account# that they would like to use instead of our account for their shipping charges, we're happy to comply. Please email these details to us and we can use your preferred account for billing.
Shipping Rates & Expected Delivery Time
Up to $299 Fedex or USPS Air Pak $18.99 3-7 Days Delivery
$300 - $598 Fedex or USPS Air Pak $24.99 3-7 Days Delivery
$599 and up Fedex or USPS Air Pak *FREE 3-7 Days Delivery